FAQ
Frequently Asked Questions
Are your products authentic?
Yes — all products sold on Eyelusion are 100% genuine and sourced from authorized distributors and official suppliers. We are an official retailer.
Do you offer free shipping?
Yes.
We offer free delivery across the UAE on orders above AED 500.
How long does delivery take?
Orders within the UAE are delivered within 24–48 hours (business days).
You’ll receive tracking details once your order ships.
What is your return policy?
We offer free returns within 7 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
Can I change my order after placing it?
If you made a mistake, contact us immediately.
Once an order is processed or shipped, changes may not be possible.
Do you offer Buy Now, Pay Later?
Yes — we support Tabby, allowing you to split your payment into interest-free installments.
How can I contact Eyelusion?
You can reach us anytime at:
📧 info@eyelusion.ae
📱 WhatsApp (9am-6pm)
We typically respond within 24 hours.
Where are you based?
Eyelusion operates in the UAE, serving customers locally with fast delivery and easy returns.